Refund policy
Right of returns
There is a 30-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.
The 30 day period starts on the day the order is delivered.
We offer exceptionally free returns for all orders in Denmark, as a free return label is sent with all packages.
If you live outside Denmark, you must send your package to the following address, including all our contact information.
Bjorken™ Dog Accessories
Klinkenborgvej 4
7323 Give
Email: info@bjorken.dk
Phone: +45 51 91 08 47
A wish to cancel must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.
Within 3-7 working days after we have received the product back, we will credit the amount to the means of payment used for the order.
Requests to use the right of cancellation must be sent to info@bjorken.dk. In the notification, your wish to use the right of withdrawal must be clearly stated.
Condition of the item upon return
You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.
If the item has been tried on beyond what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Bjorken™ to assess the item's condition.
Right of complaint
There is a 2-year right of complaint on Bjorken™ products according to our satisfaction guarantee. The right to complain applies to all defects in material and manufacturing.
Complaint regarding faults and defects already received must be notified to Bjorken™ within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund shipping costs.
Within 3-7 working days after we have received the product back, we will credit the amount to the means of payment used for the order, if the complaint has been approved. An exchange of the item can be agreed.
The complaint is waived in the event of incorrect or unusual operation of the product.
Bjorken™ covers the return costs as long as you use the included shipping label or contact us so we can send you a new one.
When returning, contact the company:
Bjorken™ Dog Accessories
Klinkenborgvej 4
7323 Give
info@bjorken.dk
Telephone: +4551910847
Complaints will not be accepted if these have been sent cash on delivery.
There is a 30-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.
The 30 day period starts on the day the order is delivered.
We offer exceptionally free returns for all orders in Denmark, as a free return label is sent with all packages.
If you live outside Denmark, you must send your package to the following address, including all our contact information.
Bjorken™ Dog Accessories
Klinkenborgvej 4
7323 Give
Email: info@bjorken.dk
Phone: +45 51 91 08 47
A wish to cancel must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.
Within 3-7 working days after we have received the product back, we will credit the amount to the means of payment used for the order.
Requests to use the right of cancellation must be sent to info@bjorken.dk. In the notification, your wish to use the right of withdrawal must be clearly stated.
Condition of the item upon return
You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.
If the item has been tried on beyond what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Bjorken™ to assess the item's condition.
Right of complaint
There is a 2-year right of complaint on Bjorken™ products according to our satisfaction guarantee. The right to complain applies to all defects in material and manufacturing.
Complaint regarding faults and defects already received must be notified to Bjorken™ within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund shipping costs.
Within 3-7 working days after we have received the product back, we will credit the amount to the means of payment used for the order, if the complaint has been approved. An exchange of the item can be agreed.
The complaint is waived in the event of incorrect or unusual operation of the product.
Bjorken™ covers the return costs as long as you use the included shipping label or contact us so we can send you a new one.
When returning, contact the company:
Bjorken™ Dog Accessories
Klinkenborgvej 4
7323 Give
info@bjorken.dk
Telephone: +4551910847
Complaints will not be accepted if these have been sent cash on delivery.